Kia takes time to listen to your problem even before you decide to pay him a visit! A true MacJunky. ;-)
My problem was solved within hours. I could bring my powerbook even in weekend hours and pick it up at a time most stores are closed. Not being able to miss my Mac for a long time due to deadlines and other appointments he was a true lifesaver to me.
At regular Apple Stores you never know when to get your apple back. Kia lets you know by phone/mail how long it might take to get it fixed. Thanks again Kia. I hope I needn't see you for a looooong time. But if heaven forbid something crashes or get's 'downed' by another wine...
I know where to find you!